FREQUENTLY ASKED QUESTIONS
1. Is this Glamping?
It is more than glamping! This is not a bed in a tent, but is modern, high end, premium caravan accommodation that is stylish, warm, self-contained, with multiple amenities to enjoy a well deserved break away.
2. Can I Book in Winter?
Absolutely! Winter is a great time to stay at the park because it is generally quieter, and you can take advantage of beautiful crisp clear days. There is central heating in the caravan, so you will be cosy warm and comfortable whether in summer or winter.
3. What do I need to bring?
Just bring some clothes, food and snacks, and maybe your book, walking shoes or mountain bike and head off. Everything is provided – eg linen, towels, kitchen utensils, tea, coffee, milk, outdoor furniture and barbeque.
4. What bathroom facilities does the caravan have?
The caravan has a fully equipped ensuite with hand basin, shower (small size), chemical toilet (designed for night use due to limited holding capacity – there are full toilet facilities nearby). Handwash/shower products are eco-friendly.
5. What kitchen facilities does the caravan have?
The caravan has a gas hob oven and stove top, cooking utensils, pots, pans, plates, coffee cups, wine glasses, cutlery, under bench fridge, kitchen sink, eco-friendly dishwashing liquid, hot/cold running water, salt, pepper, milk, tea and coffee. There is also the mini Weber barbeque that will be set up outside for you, this is more popular than cooking inside!
6. How is the caravan powered and heated?
When staying you are ‘off the grid’ so your power comes from the solar battery system. The hot water and heating is from a gas cylinder. You can watch TV, charge your phone, however blowdryers won’t work as it’s only 12 volts. It’s a good feeling though to be fully solar powered and creating your own energy…
7. Can I bring my pet?
No – the park is actually a bird sanctuary and regional park – therefore it is strictly no pets allowed. We have Kiwi living in the wild at Shakespear Park, so this is another reason we need to avoid any other animals being brought into the park. If you see any dogs at the entrance to the park, that is because there are two parts to the park, so while dogs may be allowed at Okoromai bay which is the first beach – the camp ground is located at Te Haruhi bay which is the fenced off area and strictly no pets/animals allowed. There are park rangers who monitor the parks to enforce this.
8. Is this the only place I can stay at with Kiwi Caravan Experience?
Yes it is at this stage, however we are working on providing more parks and locations in the future.
9. Can I bring my children?
Sorry no, the caravan is set up for couples or singles and is not fit out for children. This is adult accommodation and designed for those wanting a quiet, relaxing premium get away in the beautiful outdoors.
10. How do we check-in and check-out?
You can check in to the caravan at any time from 1pm onwards on your arrival date. Please let us know your ETA – estimated time of arrival so we can welcome you and provide access to the caravan. Also make sure to arrive before the gate shuts to Shakespear park – you must be there before 9pm in summer and 7pm in winter. Also be aware of these times should you want to go out for dinner.
Check out is at 1030am on your departure date, and further instructions will be in the caravan compendium regarding where to leave the key.
11. What is the cancellation policy?
The full cancellation policy is as per the terms and conditions on the website.
Cancellation with at least 4 weeks notice of your arrival date – is a full refund less a cancellation fee of $35.
Cancellation with at least 2 weeks notice of your arrival date – is a 50% refund of your booking less a cancellation fee of $35
Cancellation with less than 2 weeks notice of your arrival date – will unfortunately not result in a refund.
12. Can I re-book the caravan if I cancel my booking?
Yes, we will certainly endeavour to reschedule your booking (depending on availability and that there are no increase in rates) and will do that at no charge provided you give us at least 4 weeks’ notice before your arrival date. If you provide us with less than 4 weeks’ notice, then any rescheduling is at our sole discretion and otherwise the cancellation process will come into place.